Applications are invited from suitably qualified and experienced persons to fill the positions which have arisen in People’s Own Savings Bank.

SERVICE CENTRE OPERATIONS MANAGER

(Harare, Karoi & Masvingo)

Reporting to the Service Centre Manager, the incumbent will be responsible for administering branch operations to meet and exceed customer expectations.

KEY RESULT AREAS

• Cash management
• Enforcement of internal controls
• Risk management & compliance
• Loan and transaction approvals
• Staff management & administration
• Strategy & budgetary control
• Voice of the customer and service delivery management
• Security management
• Management of alternative service arrangements.
• Analytics & reporting.

 QUALIFICATIONS & EXPERIENCE

• First degree in Commerce/Business Studies or an equivalent business-related degree.
• Full IOBZ Diploma.
• At least 3 years’ supervisory experience in a retail banking environment.

BANK TELLERS

(Zvishavane, Victoria Falls, Mvuma, Kadoma, Gokwe, Chiredzi, Beitbridge, Gwanda, Mutare, Chipinge & Mutoko)

 Reporting to the Service Centre Operations Manager, the incumbent will be responsible for processing front-line transactions and performing back-office duties.

KEY RESULT AREAS

• Processing withdrawals and deposits
• Processing cash advances and remittance transactions
• Processing other customer transactions and delivering front line services
• Digital banking and general customer advisory services
• Processing currency exchange transactions
• Cross selling and up selling bank products and services
• Performing back-office duties
• Alternative service delivery duties
• Risk management

 QUALIFICATIONS & EXPERIENCE

• Business degree or equivalent.
• IOBZ qualification is an added advantage.
• At least one year experience in financial services environment.

REMUNERATION

The position offers an attractive remuneration package commensurate with qualifications and experience.

Interested candidates should email their applications accompanied with a detailed CV, and proof of qualifications to recruitment@posb.co.zw not later than 8 October 2023.

 Only shortlisted applicants will be contacted.