The People’s Own Savings Bank of Zimbabwe (POSB) joined the rest of the world in commemorating Customer Service Week, an annual global event dedicated to recognising the importance of customer service and honouring the people who serve and support customers with the highest degree of care and professionalism. Customer Service Week is commemorated during the first full week in October. This year’s Customer Service Week was commemorated from 7th to 11th October 2024.
Throughout the week, POSB engaged in various activities aimed at appreciating and rewarding its valued customers. The highlight of the celebration was the awarding of exciting prizes to lucky customers, who walked away with a range of gifts as a token of appreciation for their loyalty and support. POSB executives had the opportunity to visit service centres, interacting with customers and hearing their concerns.
Customers at POBS Bindura Service Centre pose for photos
POSB Chief Executive Officer, Mr Garainashe, said this year’s Customer Service Week coincides with the Bank’s 120th year anniversary, “Reflecting on our 120-year journey, we are reminded of the importance of our service delivery. Our longevity is a testament to our ability to adapt and evolve with the changing needs of our customers. Exceptional service has always been at the core of our success, especially in the face of increased competition and more sophisticated customers who are now more aware of their options and consumer rights,” Changunda said.
“This year’s theme, ‘Above and Beyond,’ perfectly encapsulates our approach to customer service. It serves as a reminder that our commitment to our customers should exceed their expectations and be seamless across all touchpoints. We strive to be our customers’ preferred banking partner throughout their journey by creating meaningful relationships, anticipating needs and delivering solutions that provide convenience,” he added.
Sights from Mutare Service Centre during Customer Service Week
The celebration of Customer Service Week underscores POSB’s dedication to delivering exceptional customer service and fostering strong relationships with its customers. As the Bank continues to innovate and expand its services, it remains focused on putting customers at the heart of everything it does.
Luck customers who walked away with some gifts from Kadoma Service Centre
“POSB has been a trusted partner for my me and my family for years. Their consistent dedication to excellent service makes banking a pleasant experience. I was thrilled to receive a special token during Customer Service Week. It’s gestures like these that show how much POSB values its customers,” said Mrs Chipo Nyathi, one of the POSB customers.
