The People’s Own Savings Bank (POSB) has strengthened its partnership with Zimpost to expand its agency banking services by launching the POSB Zimpost Convenience Banking Services at 28 Zimpost offices across Zimbabwe, in line with the bank’s financial inclusion mandate.
At the selected POSB Zimpost convenience banking service offices, POSB customers can withdraw and/or deposit cash in both USD and ZiG. Additionally, they can complete account opening and loan application forms, for onward transmission to POSB service centres.
In the first phase of the initiative, the following Zimpost offices are offering POSB convenience banking services: Bulawayo Main Street, Raylton, Chimanimani, Nhedziwa, Murambinda, Mutare Urban, Nyanga, Harare Main Post Office, Seke-Makoni, Zengeza, Norton, Masvingo Urban Zimpost, Jerera, Gutu Mpandawana, Ngundu, Chegutu, Kadoma, Kwekwe, Hwange, Lupane, Maphisa, Plumtree, Mt Darwin, and Mudzi.
These Zimpost offices have been carefully selected to ensure widespread coverage, allowing customers to access banking services within their local communities.
POSB Agency Banking Manager, Alfred Bhaikwa addressing customers during the unveiling of the POSB Zimpost convenience banking services at Murambinda Zimpost, Buhera.
The Bank is already working on adding more Zimpost sites as it intensifies its financial inclusion efforts to make banking services accessible in remote areas. Works to add Murehwa, Nkulumane Zimpost in Bulawayo, Mvurwi, Rutenga, and Mataga Zimpost offices to the convenience banking services are almost complete.
Previously, POSB used some of these Zimpost offices as alternative payment sites during NSSA and government pension paydays, which meant that pensioners could only withdraw their payouts at these Zimpost offices during paydays. However, with the introduction of the POSB Zimpost convenience banking services, POSB customers can now be served at these offices on any working day and during standard business operating hours.
POSB and Zimpost staff members during the launch.
The POSB Zimpost convenience banking offices open from 8 AM to 4 PM between Monday and Friday, and from 8 AM to 11 AM on Saturdays. They are closed on Sundays and public holidays.
The bank envisions a future where financial empowerment is within an arm’s reach.
“The strategic deployment of the POSB Zimpost convenience banking services heralds a new era of our customer-centric approach, characterised by the decentralisation of banking services and a commitment to customer convenience. Our objective is to seamlessly integrate banking solutions into the fabric of local communities, ensuring that no one and no place is left behind, in line with the country’s Vision 2030,” said POSB Chief Executive Officer, Mr. Garainashe Changunda.
“The initiative means that residents of Chimanimani in Manicaland, for instance, are no longer compelled to undertake the journey to the Mutare service centre for financial transactions. Instead, they can effortlessly perform cash withdrawals at Nhedziwa or Chimanimani Zimpost offices. Similarly, the service empowers customers in Matabeleland South province to access POSB’s offerings at the Zimpost outlets in Plumtree and Maphisa. As POSB, we seek not only to redefine the concept of accessibility and proximity banking, but also to align with the ethos of community integration, which fosters economic inclusivity,” he added.
POSB also encourages its customers to use digital banking platforms, which include the ‘On the Go App’, USSD codes *223# for Econet users and *222# for NetOne and Telecel subscribers, WhatsApp Banking on the WhatsApp number 0781 366 666, and Facebook Banking through its Facebook Banking page: POSB Social Banking. These platforms can be accessed from anywhere at any time.
POSB Chief Executive Officer, Mr Garainashe Changunda (Left) and Divisional Director, retail banking, Mr Lawrence Kupika (right) poses with customers in Mt Darwin, during the launch of the of the POSB Zimpost convenience banking services in Mt Darwin.
